Dr. Amie Liddle
Positions
Adjunct Clinical Associate
Faculty of Nursing, Adjuncts
Contact information
For media enquiries, contact
Karen Cook, Director, Communications
Office: +1.403.220.4361
Email: kcook@ucalgary.ca
Twitter: @ucalgarynursing
Background
Educational Background
PhD University of Calgary, 2020
MN University of Calgary, 2005
BScN Saint Francis Xavier University, 2000
Biography
Dr. Liddle holds 24 years of experience in both private and public healthcare and is the Canadian leading exert in complaints management. Her research is focused on complaint legislation, organizational processes, and the financial and psychological impact of complaints management. Dr. Liddle works closely with organizations in multiple countries to develop effective complaint management strategies and has partnered with Innovates Calgary to leverage accessibility of the Querulous Complaint Assessment Instrument and Process to health and non-health organizations. In addition to her leadership responsibilities, she contributes to strategic healthcare optimization working groups, participates in committees, supervises students, and offers complaint and conflict management lectures.
Research
Areas of Research
Publications
- Deconstructing the Phenomenon of Apology. Amie Liddle . Journal of Applied Hermeneutics. (2017)
In the News
- Never-satisfied complainers need management, not your manager. UCALGARY NEWS. (2022)
- When the Complaints Start Piling Up. ARCH. (2023)
- Class of 2020: Nursing PhD grad develops online platform to help manage unresolved patient complaints. University of Calgary . (2020)
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